CVS in La Quinta, CA Open now

Reviews about CVS

• ★ ★ ★ ★ ★

  November 02, 2019, by FIND Food Bank
  My 3 year old child has an upper respiratory infection (saw doctor Wednesday, April 22). After visiting with the doctor, prescriptions were sent to the CVS Pharmacy Store #9648. I am insured through Covered California and honestly do not have much income over and above my basic family monthly expenses. The medicine ordered for my son was $130, name brand. There was no way I could afford it. Emotional, I broke down in tears at the Pharmacy. Jeannie, the most amazing Pharmacist I have ever met, was helping me. She called my son's doctors office to see if they could switch to a generic. The office was closed, before the 5pm time they said they were closed. Jeannie called 4 times to page the doctor, knowing my son needed the medication and that the medication prescribed was very high priced. I received a followup call from Jeannie at 7:30pm that night, asking how my son was doing and gave me tips on how to keep him comfortable. This is not the first encounter I have had with Jeannie where she went ABOVE AND BEYOND her job responsibility. She is overly thorough in explaining what each medicine does, how it will affect my children, or my husband and I. I have seen her with other patients, she is exactly the same way. Impatient with my doctor and knowing my son couldn't go through the night without the medicine, I went to the pharmacy to pay for the expensive medicine- taking money out of our savings account to pay for it. The staff found a coupon online for the prescription and I was able to purchase it without using the savings money. I just wanted you to know that you have an OUTSTANDING employee and she and her team should be rewarded for the hard work, compassion, time and effort they give to their work and patients. She is better than my doctor! I am typically not one to take time to write a review, with a one and three year old at home and both my husband and I working...who has time! But, I made time, because Jeannie made time for me. People like her do not exist in the customer services world anymore. She made a very hard day for me so much better. And, for that, I cannot thank her enough. With sincerest appreciation, La Quinta, CA Resident